Complaints procedure

At PCDI we aim to give you the highest standards of service. If you appreciate our work, do pass on the message.

If you feel that we don’t live up to your expectations, we want you to tell us via This email address is being protected from spambots. You need JavaScript enabled to view it.. We will do our very best to put things right, as quickly as possible and to your satisfaction.

We hope to resolve issues as soon as we know about them. However, if you feel we haven’t achieved this, we have clear and simple procedures in place to make sure we handle your case fairly and sensitively. We will also try to improve the procedure in order to avoid making similar mistakes again. If you have a complaint concerning the quality and/or performance of a course, please contact the managing director This email address is being protected from spambots. You need JavaScript enabled to view it. She will deal with your complaint and will personally inform you about the procedure. Your complaint will always be treated with confidentiality. Elaborate information about the complaints procedure and terms is available on request through This email address is being protected from spambots. You need JavaScript enabled to view it.

Whilst we will do our best to ensure your complaint is resolved , we understand that you may still not be satisfied with the outcome of our efforts. If this is the case, you can request to have your complaint reviewed by an appeal authority, Mrs. Mr. J. Pieters, Pieters Advocaten. Her response will be considered as a binding ruling for PCDI.